1. Do they have industry-specific experience?
When it comes to choosing, experience is critical. Don’t hand control over to just anyone. Do they have experience planning and building networks? Do they understand your infrastructure and industry? For example, a healthcare company must conform to HIPAA regulations while a government contractor has to adhere to CMMC regulations.
2. Do their employees have the right qualifications?
A successful Service Provider is powered by the resources it has. How many technicians do they have? What is their availability? Make sure they have a skilled workforce and the facilities needed to manage the support you need.
3. Does their payment structure work for you?
Make sure that you are comfortable with the payment structure the providers uses. There are usually three types of standard fee structures:
- Alerting and monitoring only
- Partial support
- All-inclusive services
Keep in mind that the overall cost of IT is usually LESS with the all-inclusive plan in the long run, so make sure you read the agreements thoroughly!
4. How do they communicate with their clients?
Good communication is key. A reliable provider should be responsive almost immediately.
5. Is the vendor trustworthy?
As you plan to outsource part of, or all of, your network needs to a third party, trust plays a critical role. Talk with their existing clients and read online reviews. The more you know, the more stress it can save you in the long term! Always trust who you’re partnering with!